Financial and Case Management
During the case opening process information is added to the State of California Child Support Enforcement system where facts about the case and participants is stored and managed. A unique number is assigned to each person and the case. Those numbers are used to positively identify the case or participant when communicating with child support professionals. Each time the system or a worker performs activities on your case the records are updated.
Case records include information about the participants, support orders, accounts, correspondence, notes, and other administrative items gathered over the life of the case. When communicating with the department you will be asked for your case number so we recommend that you make note of it.
Participant records include address information, case information, family violence information, public assistance information, assets and employment information, and details related to support orders. When communicating with the department you will be asked for your participant number so we recommend that you make note of it.
Financial records that include details on support billings, collections, distributions, and disbursements. These records are maintained in accordance with Federal and State regulations.